A Quality Customer Experience

A quality customer experience of mine, I would have to think really hard cause most of the time my satisfaction with quality service is not that good. Whether its buying fast food to buying a computer i always felt kind of rushed or not they were not telling me all the information i need to know. If i had to tell you about a good experience , i would mention a time where i purchased a television at a store and it was a open box item. So i take it home and a couple weeks later, the bulb goes out and it stops turning on. i take it back and sales rep start asking me questions in a interrogation kind of way. So i ask to speak to a manager and without a explanation he lets me exchange it for another television. So he made me feel like i a important customer even though the television wasn't that expensive, so now i plan on shopping there again in the future.